Chargeback and Payment Dispute

Chargeback & Payment Dispute Policy Effective date: November 24, 2025 This Chargeback & Payment Dispute Policy explains how DripDepot.Shop (the “Company,” “we,” or “us”) handles payment disputes initiated through card issuers or payment providers (commonly called “chargebacks”). This policy supplements the DripDepot.Shop Terms of Service and Return Policy. It is intended to protect both customers and the business and to ensure disputes are handled quickly, transparently, and in accordance with applicable card network rules. 1. Summary You may dispute a card charge with your card issuer. We ask that you contact us first at dripdepot4@gmail.com so we can attempt to resolve the issue directly. Per our Terms, all sales are final and refunds are discretionary; however, we will review and respond to legitimate complaints and will cooperate with issuers when appropriate. 2. Contact us before filing a chargeback Before contacting your bank or payment provider, you must: Email dripdepot4@gmail.com with your order number, name, email used to place the order, phone number, and a clear description of the issue. Provide any requested supporting materials (photos, tracking, proof of delivery, correspondence). We will acknowledge receipt and attempt to resolve the issue. Filing a chargeback without contacting us first may slow resolution and is likely to be contested. 3. What happens when a chargeback is filed If you file a chargeback with your card issuer, the issuer will notify us and we will: Collect and submit all available evidence to the issuer/payment processor in accordance with card network rules (for example: order confirmation, billing and shipping address, tracking and delivery records, photos, communications, IP/device data, proof of return authorization or inspection if applicable). Temporarily place your order/account on hold during the investigation. If the chargeback is found valid by the issuer, the charge will be reversed and we will accept the issuer’s decision. If the chargeback is denied (representment succeeds) we will notify you and may reinstate the charge or require you to return the merchandise. 4. Evidence we may submit To contest or respond to a chargeback, we may supply any combination of the following as permitted by law and card network rules: Order confirmation and receipt. Shipping label, carrier tracking, and delivery confirmation. Signed delivery receipt or package drop-off documentation. Photographs of item(s), packaging and condition at shipping. Email and customer-service correspondence. Proof of return authorization (RMA) and return-tracking number, if applicable. IP address, device, and geolocation data tied to the order. Product serial numbers, authentication certificates, or other product-specific identifiers. 5. Timing and cooperation You must notify us of problems promptly; for product-related issues see our Return Policy (email within 7 days of delivery). Card networks impose strict time limits for responding to chargebacks. We will act to protect our rights within those timelines and will notify you of the result. Failure to cooperate with reasonable requests for information may reduce the likelihood of a favorable outcome for you. 6. Refunds and discretionary remedies If we determine a refund, exchange, or store credit is appropriate, we may process it instead of, or in addition to, cooperating with the card issuer. Refunds remain discretionary except where local law requires otherwise. Processing refunds does not guarantee the withdrawal or reversal of a pending chargeback. 7. Consequences of unsupported or fraudulent chargebacks We will vigorously dispute chargebacks we believe to be invalid or fraudulent. If a chargeback is determined to be fraudulent or not supported by the cardholder, we may seek to recover the funds, and you may be responsible for chargeback-related fees, shipping costs, or other damages to the extent permitted by law. We reserve the right to suspend or terminate accounts associated with repeated chargebacks, suspected fraud, or abuse of the dispute process. In cases of suspected criminal fraud, we may report the activity to law enforcement and cooperate with investigations. 8. Chargeback fees Chargeback fees are assessed by processors and card networks to the merchant. If a chargeback is reversed in our favor and the issuer returns funds to us, you may still be liable for fees or losses the processor assessed to us, to the extent permitted by law and card network rules. We will provide notice if any fees are sought from you. 9. Reinstatement and returned goods If a chargeback is reversed in our favor, we may require the physical return of merchandise in original condition. You will be responsible for any instructions we provide for return shipping and for associated costs unless we agree otherwise in writing. 10. Consumer rights & dispute escalation This policy does not limit your statutory consumer rights under applicable law. If you believe your consumer protection rights apply, you may pursue those remedies in addition to or instead of a chargeback. For unresolved disputes you can pursue available remedies under applicable law or relevant consumer protection agencies. 11. How to prevent chargebacks Confirm shipping and billing addresses before ordering. Track your shipment and inspect items immediately upon receipt. Contact dripdepot4@gmail.com with issues before contacting your card issuer. Keep order confirmations and delivery tracking until you are satisfied with your order. 12. Contact Questions about payment disputes or our dispute-handling process should be emailed to: dripdepot4@gmail.com. Include “Chargeback Inquiry” and your order number in the subject line.